What to Do if You've Given Out Personal Information

As a DFFCU member, the security of your accounts and personal information are a priority to us.  If you think you've given out personal information, we will work with you and law enforcement agencies to investigate any suspicious activity.

If you believe you are a victim, take these steps immediately:

• Report the incident to a DFFCU Member Service Representative at (804) 748-9488 or (800) 94-DFFCU.
• Contact these credit bureaus and instruct them to flag your accounts with a "fraud alert."
• Equifax Fraud Hotline (800) 525-6285 
• Experian Fraud Hotline (888) 394-3742 
• TransUnion Fraud Hotline (800) 680-7289
• Contact credit card companies if you provided card account information in a scam.  Close any affected accounts so that they are registered as "closed at customer request."
• Call the FTC Identity Theft Hotline at (877) 438-4338 to file a compliant.
• Contact the Social Security Administration's Fraud Hotline AT (800) 269-0271to report unauthorized use of your personal identification number.
• Contact your local police department to file a criminal report.
• Notify the Department of Motor Vehicles of your identity theft.
• Document the names and phone numbers of everyone you speak to regarding the incident.

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